Developer Advocacy Lead | Slack
No matter how well designed your onboarding, or how beautifully written your docs, developers using your platform will come to you for help at some point. What will they find when they look? A community forum, a help email, a Twitter account? Will they have to pay to ask a question or can they do it for free? Do they have to be a particular type of person to get answered? This talk will focus on the impact that these choices-- and your organization's cultural attitudes toward the role of support-- can have on customer satisfaction and on the developer community you build.